9-1-1 call takers anticipating busy weekend

E-Comm, the group responsible for the majority of 9-1-1 calls in the province, says the demand for service normally spikes in the summer months.

They said this is mainly due to more people spending more time outside and in the sun at beaches, their backyards, or events.

With a heat wave sweeping over the province this weekend and into next week, E-Comm is gearing up for a busy next few days.

“Our call-takers and dispatchers play a critical role in public safety, helping to connect the public with our first responder partners on the ground during an emergency situation,” says E-Comm 9-1-1’s Communications Manager Carly Paice. “The public can help us help keep 9-1-1 free for emergencies, by storing devices carefully to avoid accidental dials and staying on the line with 9-1-1 should you call in error. This allows our call takers to be able to quickly move on to assist with an emergency call.”

E-Comm provided the following tips and emergency resources for people to keep in mind:

• If you have health questions on heat-related symptoms, call 8-1-1 to speak with a public health nurse. If you, or someone else is in medical distress, call 9-1-1.
• Elevated heat may increase risk of wildfire. To report a wildfire, unattended campfire, or open burning violation, call 1 800 663-5555 toll-free or *5555 on a cellphone.
• Follow information and updates about heat warnings via Emergency Info BC.
• Spend time in air-conditioned spaces. Check with your local city services for information about cooling facilities.
• Check in on vulnerable friends, family and neighbours.
• Know your location, especially if you are camping, travelling, hiking or spending time in an area that is new to you. An exact address is always best, but landmarks and cross streets will also help us find you in an emergency.
• Keep non-urgent matters off 9-1-1. If you need non-urgent help for the police (for example, you return from a day at the beach to find your car has been broken into) call your local 10-digit non-emergency number or file a report online. Visit nonemergency.ca to learn more.

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